“Katoen Natie win is huge. This inevitable leads to a very high values customer experience as all communication and transportation is done in time."

Katoen Natie supplies logistics and semi-industrial services to various industries and port services for the shipping companies. Why did they choose AgilePoint?

Quality Management

Functional

The Pharma department of Katoen natie requires goods to be dealt with in a very secure and safe way. In order to guarantee this, they have numerous policies and procedures to enforce correct handling.

This project consists out of 2 sub projects; healthcare documents and CAPA (Corrective And Preventive Actions) actions.

The healthcare documents process creates and maintains the Work Instructions, Forms, Standard Operating Procedures for all the work they do. As a result of those controlled documents, they serve as starting point for the Event process which always results in a CAPA process. An event is to be defined as:

  • Complaint
  • Deviation
  • Planned deviation
  • Non Conformity
  • Management Review
  • Audit
  •  

When the event is clearly defined, a CAPA plan needs to deal with the actions as a result of that event.

These actions need to be defined dynamically during the process, keeping deadlines into account. The processes are all interconnected so that when the CAPA process reaches a certain stage, the parent event process is notified on this in order to continue.

Benefits

Not only do their customers enforce a quality management system to be used, the time (and therefore money) Katoen natie wins is huge. This inevitable leads to a very high values customer experience as all communication and transportation is done in time.

Employees can focus on the core of their tasks rather than chasing paper documents, people, and deadlines that were hard to maintain because of the amount of manual work.

Technical

  • Cloud Based
  • 100+ users
  • Integration with OCTA authentication
  • Integration with SharePoint Online

About Katoen Natie

Katoen Natie supplies logistics and semi-industrial services to various industries and port services for the shipping companies. Katoen Natie consists of 400 operational units, with 150 terminals and logistics platforms, employing over 10,000 people and active in all parts of the world. Katoen Natie is a private company and is not listed on the stock exchange so decisions can be made as part of a long-term vision.

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