By now you’ve certainly heard all the news about the latest trend to set the internet alight – ChatGPT. Some have rolled out the red carpet for our new robot overlord, while others screech in terror about the implications of this new technology and the fact that we don’t quite know why it works as well as it does. Wherever you fall on this spectrum, it promises to have huge implications in your business applications.

What is ChatGPT?

According to OpenAI, the team behind ChatGPT, they’ve ‘…trained a model.. which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer follow-up questions, admit its mistakes, challenge incorrect premises and reject inappropriate requests.’

Well, that sure sounds like a mouthful. If you’re a fan of brevity, ChatGPT is the smartest, most context-aware chatbot the world has ever seen, and has characteristics you might even call ‘human.’

What Does ChatGPT Mean for Business Apps?

This is the million-dollar question. So, let’s go right to the source, and see what ChatGPT has to say on the subject:

• It can be integrated into customer service chatbots to provide more accurate and human-like responses to customer queries, leading to improved customer satisfaction, reduced response times and increased efficiency.

• It can be used for language-related tasks such as sentiment analysis, text summarization and content generation. This can help businesses automate certain tasks, saving time and resources, and improving the overall quality of the output.

So in short, the incorporation of ChatGPT into business apps can provide businesses with a competitive edge by providing more efficient and effective customer service, and enabling more accurate language-related tasks. Sounds pretty good to us!

What Will I See in the AgilePoint ChatGPT Demo?

Being at the forefront of technological advances, the team has cooked up 2 demo scenarios to show how ChatGPT might be used in a B2C context to improve customer experience, and improve conversion rates in an eCommerce scenario.

In this demo, you will see:

• Leveraging ChatGPT from an AgilePoint form to reduce friction and provide decision support
• ChatGPT called as part of an AgilePoint process to conduct research in the car buying process, and make suggestions

You’ll notice that in this demo scenario we are calling the ChatGPT API directly using our REST connector, but don’t worry, support for native, fully abstracted lookups and process activities are in the works!